Frequently Asked Questions
Everything you need to know about your Rochester Red Wings gear.
When will my order ship?
Standard orders are typically processed and shipped within 2-3 business days. During the baseball season or following major team events, processing may take up to 5 business days.
What is your return policy for team apparel?
We accept returns and exchanges on unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that custom jerseys and clearance items are final sale.
Do you offer international shipping?
Yes, we ship Red Wings merchandise globally. Shipping rates and delivery times vary by destination and will be calculated at checkout.
Can I pick up my online order at Innovative Field?
Absolutely. Select the 'In-Store Pickup' option during checkout to collect your items at the Red Wings Team Store located at the stadium during regular business hours.
How do I know what size jersey to order?
We provide a detailed size chart on every product page. Our authentic and replica jerseys generally follow standard athletic sizing, but we recommend sizing up if you plan to wear layers underneath.
What payment methods do you accept?
The Official Store accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like Apple Pay and Google Pay.